Tech Support Request Form

We are here for you

Should you need assistance.

Please fill in the form, we will be handling your technical support request manually at this stage. One of our Tech support team member will get back to you in the next 48h working hours (excluding week end)

Thank you for your trust in e-on software.

Sincerely,

E-on Team

 

Click here to view our Frequently Asked Questions

  

Currently Supported Product Versions

VUE

PlantFactory

VUE 2016 / VUE 2015 / VUE 2014 / VUE 11

PlantFactory 2016 / PlantFactory 2015 / PlantFactory 2014

CloudFactory - Ozone

Carbon Scatter

CloudFactory 2017 / CloudFactory 2015 / Ozone 6 / Ozone 5

Carbon Scatter 2017 / Carbon Scatter 2015 / Carbon Scatter 2 / Carbon Scatter

 

Please note that we offer tech-support services for the above listed product versions, however, software updates can only be produced on the most recent release (currently: VUE 2016, PlantFactory 2016, Carbon Scatter 2017 and CloudFactory 2017).

 

 

Current Official Build Numbers:

VUE 2016

PlantFactory 2016

R6 Build 2016602470 (2018/06/28)

R6 build 2016602470 (2018/06/28)

CloudFactory - Ozone 2017

Carbon Scatter 2017

Build 2016404949 (2018/04/25)

Build 2016404967 (2018/04/18)